Handoff reliability
—
zero missed ops transfers
Selected work
The work speaks.
Every project started with a real problem. Here's what got built, how it works, and what changed.
Time recovered
—
manual routing removed
Ticket deflection
—
support volume absorbed
On-time shipping
—
warehouse routing stabilised
Revenue Operations · SaaS
Automating the gap between sales and ops
The problem
A 45-person SaaS company was losing 18 hours a week to manual data entry between HubSpot, Airtable, and Slack. Deals closed in the CRM weren't reaching ops until someone remembered to copy-paste them.
What I built
A real-time pipeline using n8n that triggers on deal stage changes in HubSpot, enriches the record, creates the corresponding Airtable row, and posts a structured Slack notification to the right ops channel.
The result
18 hours a week recovered. Zero missed handoffs in the first 60 days post-launch.
n8nHubSpot APIAirtableSlack WebhooksGPT-4o
AI Systems · Fintech
Tripling support volume without tripling the team
The problem
A 28-person fintech was drowning. Support tickets were up 3x year-over-year, CSAT was slipping, and they couldn't hire fast enough.
What I built
An AI co-pilot integrated into Zendesk. Incoming tickets are classified, enriched with account context from PostgreSQL, and passed to a Claude-powered agent that drafts a response or resolves the ticket autonomously depending on confidence score.
The result
62% of tickets resolved without human intervention. CSAT moved from 4.1 to 4.8. Same team, 3x the volume.
Zendesk APIClaude 3.5 SonnetLangChainPostgreSQLPython
Workflow Automation · E-Commerce
Eliminating 11 manual steps from fulfilment
The problem
A 12-person D2C fashion brand was manually routing every order through Shopify, updating Notion, notifying the warehouse via Slack, and chasing inventory alerts by hand.
What I built
End-to-end automation across Shopify, Supabase, Make.com, and Notion. Orders trigger the pipeline automatically, inventory checks happen in real time, and low-stock alerts fire early.
The result
All 11 manual steps eliminated. On-time shipping hit 99.2%.
Shopify WebhooksSupabaseMake.comNotion APISlack
Selected projects
Things I've built or co-founded.
Joba
AI-powered job matching and career development platform. LLM-based resume analysis, role-fit scoring, and personalised coaching flows.
Next.js · Node.js · OpenAI
Linux Server Baseline
Production-grade Ubuntu server hardening and deployment automation. SSH hardening, UFW firewall, Docker, Nginx with TLS, backup/restore/rollback, fully scripted and documented.
Bash · Docker · Nginx · DigitalOcean
Affixdot · Co-founder & Operations Manager
Mobile-first event discovery and management platform. Led operations, product direction, and growth to 3,000+ active users.
React Native · Firebase
Values.co
Cross-chain Web3 platform integrating Ethereum, Polygon, and Solana. Contributed to $2.4M raise in 2023.
Solidity · React · Web3.js
Derived.art
Digital archive and NFT marketplace for African cultural institutions.
Next.js · IPFS · Ethereum
Iron Key Capital
Blockchain investment platform with smart contract voting and automated reward distribution.
Solidity · Node.js